Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at modpizza-delivery.rest, place orders through our platform, or otherwise interact with our services. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state privacy regulations.

Please read this Privacy Policy carefully before using our website or services. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

We encourage you to review this Privacy Policy periodically, as we may update it from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last Updated" date at the top of this page.

1. Who We Are

Mod Pizza operates as a food delivery and ordering service accessible through our website modpizza-delivery.rest. We provide customers with the ability to browse our menu, place food orders, manage accounts, and receive delivery services throughout the United States.

For all privacy-related inquiries, requests, or concerns, you may contact us using the following information:

2. Information We Collect

We collect various categories of personal information depending on how you interact with our services. The types of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address (including street address, city, state, and ZIP code)
• Username and password (stored in encrypted format)
• Date of birth (for age verification purposes)
• Profile photograph (if voluntarily submitted)

2.2 Payment and Financial Information

When you make a purchase through our platform, we collect payment-related information necessary to process your transaction:

• Credit card and debit card numbers (processed and tokenized through secure third-party payment processors)
• Billing address associated with your payment method
• Transaction history and order details
• Digital wallet identifiers (e.g., Apple Pay, Google Pay)

Please note that we do not directly store full payment card numbers on our servers. All payment processing is handled by PCI-DSS compliant third-party processors.

2.3 Order and Transaction Information

We collect information related to your orders and transactions with us, including:

• Items ordered, customizations, and special instructions
• Order history and frequency
• Preferred delivery addresses
• Coupon and promotional code usage
• Customer reviews, ratings, and feedback

2.4 Usage Data and Technical Information

When you visit our website or use our services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location
• Browser type, version, and settings
• Operating system and device type
• Pages visited, links clicked, and time spent on pages
• Referring and exit URLs
• Date and time of your visit
• Search queries performed on our website
• Error logs and performance data

2.5 Device Information

We may collect information about the device you use to access our services, such as:

• Device model and manufacturer
• Unique device identifiers (such as IMEI, IDFA, or Android Advertising ID)
• Mobile network information
• Screen resolution and display settings
• App version (if applicable)

2.6 Location Information

With your permission, we may collect precise or approximate location data to facilitate delivery services, show nearby restaurant locations, and improve the relevance of our services. You can control location permissions through your browser or device settings at any time.

2.7 Communications and Customer Support

When you contact us via email, phone, or online chat, we collect:

• The content of your messages and inquiries
• Contact details you provide
• Records of correspondence for quality assurance and training purposes

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your interactions with our website. For detailed information about how we use cookies and your options for managing them, please refer to Section 8 of this Privacy Policy.

2.9 Information You Voluntarily Provide

We may also collect information you voluntarily provide when you:

• Participate in surveys, contests, or promotions
• Submit reviews or testimonials
• Sign up for our newsletter or loyalty program
• Post content on any community or social features of our platform

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are designed to provide you with the best possible experience while using our food delivery services. Specifically, we use your information for the following purposes:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders
• To manage and maintain your account
• To facilitate payment processing and issue receipts
• To coordinate delivery logistics and communicate estimated delivery times
• To resolve disputes and troubleshoot issues with your orders

3.2 Communications

• To send order confirmations, updates, and delivery notifications
• To respond to your inquiries, comments, or customer support requests
• To send administrative notices, such as changes to our policies or service updates
• To send promotional emails, special offers, and newsletters (where you have opted in or where otherwise permitted by law)

3.3 Analytics and Service Improvement

• To analyze how users interact with our website and services
• To monitor website performance and identify technical issues
• To conduct internal research and development to enhance our menu and service offerings
• To measure the effectiveness of our marketing campaigns
• To generate aggregated, anonymized statistical data for business planning purposes

3.4 Personalization and Marketing

• To personalize your experience on our website based on your preferences and order history
• To show you relevant product recommendations and promotions
• To serve targeted advertisements on our platform and third-party websites (where you have not opted out)
• To administer loyalty programs and promotional campaigns

3.5 Legal Compliance and Security

• To verify your identity and prevent fraud
• To detect and prevent unauthorized access to our systems
• To comply with applicable laws, regulations, and legal processes
• To enforce our Terms of Service and other policies
• To protect the rights, property, and safety of our customers, employees, and the public

4. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your personal information in the following circumstances:

4.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your information and may only use it for the purposes we specify. Our service providers include:

• Payment Processors: Companies that process credit card and other payment transactions on our behalf
• Delivery Partners: Third-party delivery services or drivers who fulfill your orders
• Cloud Hosting Providers: Companies that host our website and data infrastructure
• Email Service Providers: Platforms used to send transactional and marketing emails
• Analytics Providers: Companies that help us understand how users interact with our website (e.g., Google Analytics)
• Customer Support Platforms: Tools that help us manage customer communications and support tickets
• Marketing and Advertising Platforms: Services that help us manage and optimize our advertising campaigns

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Cooperate with law enforcement agencies or regulatory authorities
• Protect and defend the rights or property of Mod Pizza
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users or the public

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or similar transaction, your personal information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal data.

4.4 Aggregated and Anonymized Data

We may share aggregated or anonymized data that does not identify any individual with third parties for research, marketing, analytics, or other business purposes.

4.5 With Your Consent

We may share your personal information with other third parties when you have explicitly consented to such sharing.

5. Data Security

We take the security of your personal information seriously and have implemented a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology. Sensitive data, including passwords and payment information, is stored in encrypted or tokenized form.
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions. All employees with access to personal data are subject to confidentiality obligations.
• Firewalls and Intrusion Detection: We use firewalls, intrusion detection systems, and other technical controls to protect our network infrastructure.
• Regular Security Audits: We periodically review and update our security practices and conduct vulnerability assessments to identify and address potential risks.
• PCI-DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards (PCI-DSS).
• Incident Response Plan: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a security breach, as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We honor applicable privacy rights as required by federal and state law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

6.1 Right to Know and Access

You have the right to request information about the personal data we have collected about you over the past 12 months, including:

• The categories and specific pieces of personal information we have collected
• The categories of sources from which the information was collected
• The business purposes for collecting or sharing the information
• The categories of third parties with whom we have shared the information

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. You may also update certain account information directly through your account settings.

6.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions. We may retain certain data as permitted or required by law, such as for legal compliance, fraud prevention, or contractual obligations.

6.4 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising. To exercise this right, you may submit a request using the contact information provided in this policy or use the opt-out mechanism available on our website.

6.5 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information to those uses that are necessary for providing the services you requested.

6.6 Right to Data Portability

You have the right to receive a copy of your personal information in a portable, machine-readable format so that you can transfer it to another service provider, where technically feasible.

6.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised your privacy rights.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: modpizza-delivery.rest

We will acknowledge your request within 10 business days and respond within 45 calendar days. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request. We will not charge a fee for your first request in any 12-month period.

7. Marketing Communications and Opt-Out

We may send you promotional emails, SMS messages, or push notifications about special offers, new menu items, loyalty rewards, and other updates. You have the right to opt out of these marketing communications at any time.

• Email: Click the "Unsubscribe" link at the bottom of any marketing email we send you.
• SMS: Reply "STOP" to any marketing text message to unsubscribe.
• Account Settings: Manage your communication preferences in your account profile settings.
• Contact Us: Send an opt-out request to [email protected].

Please note that even if you opt out of marketing communications, we will still send you transactional and service-related messages, such as order confirmations, delivery updates, and account security notifications.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver relevant content and advertisements. This section provides a brief overview of our cookie practices.

8.1 Types of Cookies We Use

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when new cookies are set. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info or the Network Advertising Initiative (NAI) at optout.networkadvertising.org.

For a more detailed explanation of the specific cookies we use and your management options, please refer to our full Cookie Policy, available on our website at modpizza-delivery.rest.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. The specific retention periods we apply are as follows:

When personal information is no longer required, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

10. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect, use, or disclose personal information from individuals under 18 years of age. We comply with the Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under 13 without verifiable parental consent.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon receiving such notification, we will take prompt steps to verify the information and, if confirmed, delete the child's personal information from our systems as quickly as reasonably practicable.

If you are under 18 years of age, you are not permitted to use our services or submit any personal information to us. Please ask a parent or guardian to use our services on your behalf.

11. International Data Transfers

Mod Pizza is based in the United States and our primary operations, data storage, and processing activities take place in the United States. If you are accessing our services from outside the United States, please be aware that your personal information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you acknowledge and consent to the transfer of your personal information to the United States. We take appropriate steps to ensure that any international transfer of personal data is conducted in compliance with applicable privacy laws and that adequate protections are in place for your personal information.

For transfers involving personal data from the European Economic Area (EEA), United Kingdom, or other jurisdictions with specific cross-border transfer restrictions, we rely on appropriate legal mechanisms, such as Standard Contractual Clauses (SCCs), adequacy decisions, or other legally recognized transfer mechanisms, to ensure your information receives an adequate level of protection.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or other external services that are not operated by us. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the privacy policy of every site you visit, as we have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites or services.

Our website may include social media features such as the Facebook "Like" button, Twitter share buttons, or Instagram follow buttons. These features may collect your IP address and other data and may set cookies. Your interactions with these features are governed by the privacy policies of the respective social media companies, not by this Privacy Policy.

13. California-Specific Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. These rights are described in detail in Section 6 of this Privacy Policy.

13.1 California "Shine the Light" Law

Under California Civil Code Section 1798.83 (the "Shine the Light" law), California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

13.2 Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Currently, our website does not respond to DNT signals, as there is no established industry standard for recognizing or honoring such signals. We will continue to monitor developments in this area and update our practices if and when a standard is adopted.

13.3 Categories of Personal Information Disclosed

In the preceding 12 months, we may have disclosed the following categories of personal information to our service providers for business purposes:

• Identifiers (name, email, IP address, device ID)
• Commercial information (order history, transaction records)
• Internet or other electronic network activity information (browsing behavior on our website)
• Geolocation data (delivery address and approximate location)
• Inferences drawn from the above to create a user profile

14. Filing Complaints with Data Protection Authorities

If you believe that your privacy rights have been violated or that we have handled your personal information improperly, we encourage you to first contact us directly so that we can work to resolve your concern.

However, you also have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those related to privacy and data security. You may file a complaint with the FTC at reportfraud.ftc.gov or by calling 1-877-382-4357.
• California Privacy Protection Agency (CPPA): California residents may file complaints with the California Privacy Protection Agency, which enforces the CCPA/CPRA. Visit cppa.ca.gov for more information.
• State Attorney General: Depending on your state, you may have the right to file a complaint with your state attorney general's office regarding privacy violations.

We take all privacy complaints seriously and will investigate and respond to all legitimate inquiries promptly.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website
• Where appropriate, notify you by email or through your account

Your continued use of our services after any changes to this Privacy Policy take effect constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and thoroughly.

When contacting us about a privacy rights request or complaint, please include your full name, email address, and a description of your inquiry so that we can assist you as efficiently as possible.